This study examines the use of the ‘Jaankari' e-government project by marginalized communities. The Jaankari system, implemented in the state of Bihar in India, enables people to call in and make information requests to government departments. Citizens may speak in their own language and from their own location. Results of an analysis of the data of the call records, when regressed against socio-economic parameters, show that people from marginal communities rely on this service. Those from non-dominant castes and women, in particular, use the system in excess of those from more privileged backgrounds. The paper shows implications of these findings for e-governance research and practice.